| No one is more important than our customers. We are committed to providing you with the support needed to maximize your results using our products and services. Ericware Customer Care is dedicated to serve you to the best of our abilities.
Help Online:
Ericware / BHWS provides access to Online User Guides 24 hours a day by logging into your Members Area and clicking on the Help Link in the Selection Menu at the top of the screen.
Ticketing System:
The Ericware Support Team is available 24/7. Every system and software package has a help desk tikceting system where customers can submit support questions and receive a timely response 24/7.
Live Online Support:
Ericware introduces live online chat customer service. Speak to one of our Customer Support representatives live by clicking on the Live Chat icon available in all our systems.
Call Back System:
The Ericware Customer Care Team is available from 12 PM to 6PM (EST) Monday through Friday. Simply Request a call back through your systems Call Back Form.
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